The customer area can be used to raise support tickets, view historic support requests, accept quotes and view invoices.
The support session will enable one of our help-desk staff to start a remote session to your machine and resolve your issue.
The support request will be loaded in to the support system and allocated against your business. Unless an out of hours contract is in place support is 9 - 5 Mon - Fri excluding UK holidays.
The provisioning request can be used if you are an employee who requires new or replacement equipment to fulfil your job role.