Support sessions enable one of our help-desk staff to start a remote session to your machine and resolve your issue.
By remotely logging into your computer, while talking to you by phone, it ensures that we can clearly see the issue that you are having, repair any problems and help you understand how to try and proactively prevent recurrences of problems.
Our dedicated client area is a specialised service from Cherry Orange that our clients find invaluable. It allows our clients to view and have access to details of their account with us whenever they need.
The clear and concise home page within this specialist portal is accessed by a unique password that is set up when we start your account. It enables sight of the services we provide for you, support tickets information for both current and previously completed jobs, project information and all invoices that have been paid or those awaiting payment.
Transparency of our working practices is important to us and this live platform allows our clients to view some of the tickets we have currently in the system.
All tickets are prioritised as they are received, a reply is then sent to the originator telling them of the priority according to the nature of the issue. Showing the live Support Ticket Status allows clients a clear view of where they are within our system.
|Support Ticket Status
Live data generated on – Sunday 5th of April 2020 08:07:11 PM
|Priority One||Priority Two||Priority Three||Priority Four|
|Support Ticket Totals|
|Last Months Support Tickets (March)||Current Months Support Tickets (April)|