Doctors surgery & primary care phone system

Cherry Orange Computer Stand 5th September 2015
5th September 2015
Midlands AVG Certified Reseller
26th January 2016

When the purchase costs and maintenance costs of a surgery phone system are added to the general running costs, an average surgery in the UK spends £750 per month on their phone system*. Surgeries using babblevoice report a nearly 70% saving on their phone costs as well as benefiting from a useful array of new and exciting features. As a hosted phone system there are no maintenance, support or upgrade fees to pay as well as no line rental costs. Furthermore, all the telephone features you want are included at no extra charge e.g. call recording and voicemail etc are all available from day one.

As a fully accredited EMIS health partner we have used the babblevoice APIs to connect babblevoice to EMIS Web. The link provides the following benefits:

Surgeries experience a surge in calls on Monday morning which means that most callers end up hearing the engaged tone. Babblevoice for primary care turns a one or two phone line practice into a twenty or thirty phone line practice which means that callers should never hear the engaged tone again. Instead, their call is answered by babblevoice and, as the vast majority of callers simply want to make an appointment, allows callers to make an appointment automatically, without having to speak to a receptionist. This will result in far fewer patient access complaints.

Surgery staff benefit from the ability to dial a patient’s phone number simply by clicking on their details in EMIS Web. This speeds the process and eliminates costly dialling errors. When patients call the practice their phone number is used to display their EMIS Web records to whomever answers the phone.

In summary, babblevoice for primary care will reduce surgery costs as well as serving key stakeholders. Patients will no longer hear the engaged tone. Receptionists are far less harassed and more able to focus on value-added tasks. Practice managers receive fewer complaints and GPs have tools that support them in the daily routine. To learn please visit the babblevoice for primary care web page. If you would like a demonstration or have any questions or comments then please do not hesitate to contact us.

 

* As annecdotely reported to us