Amount of time we have been supporting users.
Average support resolutions per day.
Average response time to tickets.
Managed IT Support
Our specially designed support packages can be tailored for your business’s specific needs.
Depending on the package we put in place for you and no matter where your business is located, our technicians will phone you and use a dedicated remote support platform to work with you to resolve the issue you are experiencing. Where necessary we can then book a site visit if this is needed.
Education IT Support
IT Support contracts and projects in Primary and Secondary schools are a key area for Cherry Orange and we are bringing our business processes with IT procurement and IT support to the educational sector.
We are here to implement and support your schools IT equipment and ensure it is running as efficiently and effectively as possible so that teachers can get on with their role of teaching children.
We aim to assist you in raising the standards of IT within your School by enabling staff and students to adopt and utilize technologies for various aspects of the curriculum as this will help to ensure educational targets are met.Working together we can implement our mix of experiences, which will help transform and enable the effective use of ICT within your school.
The long standing relationships formed with our schools are essential to both Cherry Orange and our technicians. The partnerships that follow allow us to feel like we are part of the school team and not just a faceless external service which your staff and governors will welcome.
The safeguarding of your pupils is undertaken as seriously as your teachers and all our engineers are fully qualified and DBS checked.
Our approach through current technology and methodologies as well as feedback from staff, governors, parents & pupils drives success for both Cherry Orange and the school's we support.
Pay As You Go IT Support
For those not wishing to commit to a monthly contract - simply pay for the service you need. Our pay as you go support operates on a simple hourly rate and can be used for any IT requirement you have, not just IT support.
You can purchase a block of time which will give you full access to our extensive IT support team when required.
Emergency IT Support
If you don’t have an IT support contract in place and something goes wrong, you will be in need of our reactive ICT support. Whether it be a failed hard drive or a server that will not power on we can remotely work or attend site and invoice for the services undertaken.
If you continue to get higher than expected support costs for your business, then it will be worth going to one of our support packages as these are oriented at keeping your systems running with minimal downtime for a simple monthly fee.