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Business IT Support

Managed IT Support

Our specially designed support packages can be tailored for your business’s specific needs.

Depending on the package we put in place for you and no matter where your business is located, our technicians will phone you and use a dedicated remote support platform to work with you to resolve the issue you are experiencing. Where necessary we can then book a site visit if this is needed.

Bespoke IT Support

A bespoke package is a great place to start if you are unsure what your IT needs are or don’t know how to take it to the next level.

Education IT Support

IT Support contracts and projects in Primary and Secondary schools are a key area for Cherry Orange and we are bringing our business processes with IT procurement and IT support to the educational sector.

We are here to implement and support your schools IT equipment and ensure it is running as efficiently and effectively as possible so that teachers can get on with their role of teaching children.

We aim to assist you in raising the standards of IT within your School by enabling staff and students to adopt and utilize technologies for various aspects of the curriculum as this will help to ensure educational targets are met.Working together we can implement our mix of experiences, which will help transform and enable the effective use of ICT within your school.

The long standing relationships formed with our schools are essential to both Cherry Orange and our technicians. The partnerships that follow allow us to feel like we are part of the school team and not just a faceless external service which your staff and governors will welcome.

The safeguarding of your pupils is undertaken as seriously as your teachers and all our engineers are fully qualified and DBS checked.

Our approach through current technology and methodologies as well as feedback from staff, governors, parents & pupils drives success for both Cherry Orange and the school's we support.

Pay As You Go IT Support

For those not wishing to commit to a monthly contract - simply pay for the service you need. Our pay as you go support operates on a simple hourly rate and can be used for any IT requirement you have, not just IT support.

You can purchase a block of time which will give you full access to our extensive IT support team when required.

Emergency IT Support

If you don’t have an IT support contract in place and something goes wrong, you will be in need of our reactive ICT support. Whether it be a failed hard drive or a server that will not power on we can remotely work or attend site and invoice for the services undertaken.

If you continue to get higher than expected support costs for your business, then it will be worth going to one of our support packages as these are oriented at keeping your systems running with minimal downtime for a simple monthly fee.

Fixed price annual support

For a fixed price we will support your system, including time on site, call outs, parts and labour.

Loan equipment

Where your equipment requires repairs or replacements, we can loan you equipment to ensure your business continues running smoothly and with minimal interruption.

Unrestricted telephone and remote support

We provide unrestricted ability to talk to one of our support technicians who can remotely access your system to resolve the issues you are experiencing.

On-site response for network issues

Our extensively trained engineers can be with you on site within hours of a major network issues and whole system fault. Once on-site they will work with you to keep your downtime to a minimum allowing you to be back up and running your business as soon as possible

Server health checks

Regular reviews help to optimise the efficiency of your servers. By performing health checks of your systems, we can identify and avoid problems before the occur.

Full parts and labour contracts

A fully covered system with no unexpected bills.

24/7 remote monitoring

Continual monitoring of your servers from our central midlands location can often identify problems before they even interrupt your systems. Repairs and upgrades can often be done without you even being aware that anything is wrong.

Regular administration visits

Scheduled visits by an assigned engineer to your premises for a few hours either weekly or monthly, can provide a set amount of time where none urgent issues can be dealt with or new systems explained.

Contracted IT support

Our various IT support contracts provided a monthly payment plan. Simply chose the package that suits your business needs.

Reviews and IT stratagy

Scheduled reviews by your account managed to create clear IT strategies and deliverables.
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