Our specially designed support packages can be tailored for your business’s specific needs.
Depending on the package we put in place for you and no matter where your business is located, our technicians will phone you and use a dedicated remote support platform to work with you to resolve the issue you are experiencing. Where necessary we can then book a site visit if this is needed.
Silver IT Support
- Unlimited remote support
- Use of our dedicated remote support platform
- Unlimited e-mail support
- Unlimited telephone support
- Dedicated account manager
- Free site survey
- Preferential support technician rates
Gold IT Support
- Dedicated on site maintenance hours
- Support ticket SLA times
- Unlimited remote support
- Use of our dedicated remote support platform
- Unlimited e-mail support
- Unlimited telephone support
- Dedicated account manager
- Free site survey
- Preferential support technician rates
- Antivirus
- Remote antivirus monitoring
- Basic business hours server monitoring
Platinum IT Support
- Dedicated on site maintenance hours
- Support ticket SLA times
- Unlimited remote support
- Use of our dedicated remote support platform
- Unlimited e-mail support
- Unlimited telephone support
- Dedicated account manager
- Free site survey
- Preferential support technician rates
- Antivirus
- Remote antivirus monitoring
- 24 / 7 pro-active monitoring
IT Support Add-Ons
Support package add-ons can be added to one of our existing packages to cover any individual business it-infrastructure support requirements.
- 24/7/365 Support
- Weekend Support
- Out of hours maintenance window
- Inclusive replacement parts
- Permanent on-site technician
- Backup & recovery testing
Other services that we offer ...
Fixed price annual support
For a fixed price we will support your system, including time on site, call outs, parts and labour.
Loan equipment
Where your equipment requires repairs or replacements, we can loan you equipment to ensure your business continues running smoothly and with minimal interruption.
Unrestricted telephone and remote support
We provide unrestricted ability to talk to one of our support technicians who can remotely access your system to resolve the issues you are experiencing.
On-site response for network issues
Our extensively trained engineers can be with you on site within hours of a major network issues and whole system fault. Once on-site they will work with you to keep your downtime to a minimum allowing you to be back up and running your business as soon as possible
Server health checks
Regular reviews help to optimise the efficiency of your servers. By performing health checks of your systems, we can identify and avoid problems before the occur.
Full parts and labour contracts
A fully covered system with no unexpected bills.
24/7 remote monitoring
Continual monitoring of your servers from our central midlands location can often identify problems before they even interrupt your systems. Repairs and upgrades can often be done without you even being aware that anything is wrong.
Regular administration visits
Scheduled visits by an assigned engineer to your premises for a few hours either weekly or monthly, can provide a set amount of time where none urgent issues can be dealt with or new systems explained.
Contracted IT support
Our various IT support contracts provided a monthly payment plan. Simply chose the package that suits your business needs.