Managed IT Support

Our specially designed support packages can be tailored for your business’s specific needs.

Depending on the package we put in place for you and no matter where your business is located, our technicians will phone you and use a dedicated remote support platform to work with you to resolve the issue you are experiencing. Where necessary we can then book a site visit if this is needed.

Silver IT Support
  • Unlimited remote support
  • Use of our dedicated remote support platform
  • Unlimited e-mail support
  • Unlimited telephone support
  • Dedicated account manager
  • Free site survey
  • Preferential support technician rates
Gold IT Support
  • Dedicated on site maintenance hours
  • Support ticket SLA times
  • Unlimited remote support
  • Use of our dedicated remote support platform
  • Unlimited e-mail support
  • Unlimited telephone support
  • Dedicated account manager
  • Free site survey
  • Preferential support technician rates
  • Antivirus
  • Remote antivirus monitoring
  • Basic business hours server monitoring
Platinum IT Support
  • Dedicated on site maintenance hours
  • Support ticket SLA times
  • Unlimited remote support
  • Use of our dedicated remote support platform
  • Unlimited e-mail support
  • Unlimited telephone support
  • Dedicated account manager
  • Free site survey
  • Preferential support technician rates
  • Antivirus
  • Remote antivirus monitoring
  • 24 / 7 pro-active monitoring
IT Support Add-Ons
Support package add-ons can be added to one of our existing packages to cover any individual business it-infrastructure support requirements.
  • 24/7/365 Support
  • Weekend Support
  • Out of hours maintenance window
  • Inclusive replacement parts
  • Permanent on-site technician
  • Backup & recovery testing

Other services that we offer ...